Everything you need to know about ordering from Wondra Kids. Can't find your answer? Email support@wondrakids.com — we reply within 1 business day.
Orders & Shipping
How much is shipping?
Standard shipping is free on every order, worldwide, with no minimum spend.
How long does delivery take?
Orders are processed within 1–3 business days, and transit typically takes 3–9 business days depending on your destination. In total, most orders arrive within 4–12 business days of purchase. Transit times are estimates and can occasionally run longer due to customs or carrier delays.
Where do my toys ship from?
Wondra Kids is operated by Bunny Honey Club SRL (Bucharest, Romania) and works with a network of international manufacturing and fulfilment partners. Most orders dispatch directly from our partners' warehouses in Asia; some items ship from regional warehouses depending on stock. Your tracking email shows the carrier and routing once your order ships.
How do I track my order?
You'll receive a tracking link by email as soon as your order is dispatched. Tracking events can take 1–3 business days to appear. You can also use the Order Lookup page in our menu. If tracking hasn't updated within 5 business days of dispatch, email us with your order number.
Will I have to pay customs or import fees?
For EU orders, VAT is included in the price at checkout. For destinations outside the EU (including the US, UK, Canada, Australia, and New Zealand), your order may be subject to import duties or taxes charged by your country — these are the recipient's responsibility and are not included in our prices.
Can I change or cancel my order?
Contact us within 12 hours of placing your order and we'll do our best to change or cancel it before dispatch. Once a parcel has shipped, we can no longer modify it — but you can use our 30-day return policy instead.
Returns & Refunds
What is your return policy?
You can return most items within 30 days of delivery. Items should be unused, in their original packaging where reasonably possible. EU customers additionally have a 14-day cooling-off right. To start a return, email support@wondrakids.com with your order number — we'll confirm the return address and next steps within 1 business day. Return shipping for change-of-mind returns is paid by the customer; if an item arrived defective, damaged, or incorrect, we pay the return shipping. We never charge restocking fees.
My item arrived damaged or defective — what now?
Email us within 48 hours of delivery with your order number and photos of the packaging and product. We'll arrange a replacement or a full refund — damaged and defective items are always covered.
When will I get my refund?
We inspect returns within 3 business days of arrival and process approved refunds to your original payment method within 10 business days of receiving the return. Your bank may take an additional 3–10 business days to post the amount.
Products & Safety
What ages are your toys suitable for?
Each product page lists the recommended age for that toy. As a general rule, toys with small parts can present a choking hazard and are not suitable for children under 3 years unless the listing states otherwise. Children should always play under adult supervision, and baby accessories (such as carriers and head-protection cushions) must be used strictly according to their instructions.
How do the bundle discounts work?
Simple: buy any 2 items and save 10%, or buy any 3 or more items and save 30%. The discount is applied automatically at checkout — no code needed.
Contact
How can I reach Wondra Kids?
Email support@wondrakids.com — we typically reply within 1 business day (Monday–Friday, 9:00–17:00 CET). Wondra Kids is operated by Bunny Honey Club SRL, Strada Petricani 4, 023842 Bucharest, Romania.